Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items, such as personalized or custom-made products, may not be eligible for return. If you are unsure whether your item qualifies for a return, please contact us for clarification.
Return Process
To initiate a return, you must request a return authorization by emailing us at [email protected]. Include your order number and the reason for the return in your email. We will respond with instructions on how to proceed. Returns must be requested within 30 days of receiving your order to be considered valid.
Return Shipping Costs
Customers are responsible for all return shipping costs unless we agree otherwise. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you receive a refund, the cost of return shipping will not be deducted from your refund.
Refund Timeline
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with details and photographs of the issue. We will assess the situation and may offer a replacement or refund based on our evaluation. Please do not return damaged items without prior authorization.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We aim to respond to all inquiries within 48 hours. Your satisfaction is important to us, and we are here to assist you with any concerns you may have.